We want you to be satisfied with your purchase.
This Refund Policy outlines the terms for refunds and returns.
1. Returns: Products may be returned within [30 days] of delivery if unused and in original packaging.
2. Refunds: Refunds will be issued to the original payment method within [30 business days] after approval of return.
3. Non-Refundable Items: Certain items (e.g., digital products, perishable goods) may not be eligible for return/refund.
4. Shipping Costs: Customers are responsible for return shipping unless the product was defective or incorrect.
5. Contact Us: To request a return/refund, email aftabcreations25@gmail.com.
At Aftab Creations, we aim to provide high-quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we are here to help. This Refund and Return Policy outlines the conditions under which we accept returns and issue refunds. By making a purchase on our website, you agree to the terms outlined in this policy.
1. Returns
We offer a 30-day return policy for items purchased directly from our website. If you are not satisfied with your purchase, you may return the product within 30 days of receiving your order, subject to the following conditions:
- Eligibility for Return:
- The item must be unused, in original condition, and in its original packaging.
- The item must be returned with all tags, labels, and accessories included.
- Custom or personalized items are not eligible for returns unless they are defective or damaged.
- Non-Returnable Items:
- Items marked as “Final Sale” or “Non-Returnable” on the product page
To initiate a return, please follow the steps outlined below:
2. How to Initiate a Return
- Contact Us: To start the return process, contact our customer service team at aftabcreations25@gmail.comor +91 9004021186 within 30 days of receiving your order. Provide your order number, product details, and the reason for the return.
- Return Authorization: Once we receive your return request, we will provide you with a Return Authorization (RA) number and return instructions.
- Return Shipping Cost: Unless the return is due to a defective or incorrect item, the return shipping cost is the responsibility of the customer. We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of returned items.
3. Refund Process
Once we receive your returned item and confirm that it meets the conditions outlined above, we will process your refund. Refunds will be issued to the original payment method used at checkout. Please note the following:
- Refund Timeline: Refunds are typically processed within 7–10 business days of receiving the returned item. However, it may take additional time for the refund to appear in your account depending on your payment provider or bank.
- Restocking Fee: We reserve the right to charge a restocking fee for certain items (e.g., large or bulky products). This fee will be deducted from your refund and will be communicated to you when you request a return.
- Shipping Fees: Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., defective or incorrect items).
- Partial Refunds: We may issue partial refunds for returned items if they are not in their original condition, damaged, or missing parts.
4. Eligibility for Return
At this time, we do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the item you would like instead.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at aftabcreations25@gmail.com or+91 9004021186. We will provide you with instructions for returning the item at no additional cost to you. Upon receiving the damaged or defective item, we will either issue a full refund or send you a replacement item, depending on your preference and product availability.
To assist us in processing your claim, please include:
- Photos of the damage or defect
- Your order number
- A brief description of the issue
6. Cancellations
If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will cancel it and issue a full refund. Once an order has been processed or shipped, it cannot be canceled, but you may return the item in accordance with this Refund and Return Policy.
7. International Returns
For orders placed outside of the USA and Canada, please be aware that return shipping costs are the responsibility of the customer. Additionally, international returns may be subject to customs duties, taxes, or import fees, which are also the responsibility of the customer. We cannot guarantee that international returns will be accepted in the same manner as domestic returns.
8. Contact Us
If you have any questions about our Refund and Return Policy or need assistance with a return or refund, please contact our customer service team at:aftabcreations25@gmail.com
Aftab Creations